Privacy Policy

Your Privacy is Important to Biocept

This Privacy Policy, effective May 2018, explains what information we collect in connection with the testing services provided by Biocept, and how we protect your important information. We urge you to read our Privacy Policy so that you will understand our commitment to both you and your information.

The materials on the Biocept website ( and Biocept’s Facebook, LinkedIn, Twitter, and YouTube pages (collectively, the “Site”) are provided by Biocept, Inc. (“Biocept” or “we”) as a service to its customers and the general public, and shall be used for informational purposes only. This Privacy Policy applies when you use any website, mobile application, or other online service (collectively, the “Services”) that links to or refers to this Privacy Policy.

Your use of this Site constitutes your agreement to the terms of the Site’s privacy policy. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what personally identifiable information we collect, how we use it, and under what circumstances we disclose it. If you do not agree to these terms, you are not authorized to use the Site or to download any materials from the Site.

What information may be collected by Biocept?

Limited personal identifiable patient data may be collected such as name, address, phone number, date of birth, gender, social security number, physician chart identification number, insurance data, billing address and laboratory tests and results (“Patient Data and Physician Data”).

Certain personal identifiable information regarding you and your data may be viewed by physicians utilizing Biocept’s services. This information may also be collected on or transferred to our secure Physician WebPortal Site in which your physician may retrieve your test results.

Users of the Physician WebPortal Site are required, for HIPPA and security purposes, to provide a unique username and user password.

How does Biocept use cookies?

We do collect limited information about end users of the Biocept Site and the Physician WebPortal Site through the use of Cookies. “Cookies” are small computer files that we transfer to the end user’s computer hard drive that allows us to assist with the navigation within our site. Cookies are never used to store any Patient Data or Physician Data and are only utilized to assist with the operational programs necessary for use of the Site.

Most internet browsers are set to automatically accept cookies. Depending on your browser, you can set it to warn you before accepting cookies, or you can set it to refuse them. Please refer to the ‘help’ button (or similar) on your browser to learn more about how you can do this. Disabling cookies may impact your experience on our websites. If you use different devices to access our websites, you will need to ensure that each browser of each device is set to your cookie preference. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on our website. You can change your cookie settings at any time.

How does Biocept use your information?

Your information is kept strictly confidential. We do not sell, give away, transfer, or allow any form of access to this information by anyone outside our company.

The collection of Patient Data and Physician Data by Biocept is required primarily for placing an order for laboratory tests, facilitating the interpretation and return of the result, and to provide billing information so that third party payers have sufficient information to enable payment for services rendered. These data are supplied to Biocept by the requesting physician and/or their staff.

Be advised that neither Biocept’s website nor its employees or representatives will ever ask for a user password in an unsolicited phone call or e-mail – and you should not disclose your user password to any unauthorized third party under any circumstances.

Biocept will not disclose to unaffiliated companies any Patient Data or any Physician Data. Any Patient Data or Physician Data provided to entities affiliated with Biocept will be treated in accordance with the terms of this Privacy Policy, unless you are otherwise notified. In the following limited circumstances, we will consider and may release data to third parties: 1) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or other court order; or 2) in special cases, such as a physical threat to the patient, or physician, or other.

What physical and technical security is in place to protect information disclosed to Biocept?

Biocept hosts the Physician WebPortal Site internally. Personal data from those who have signed up is stored in a secured database on Biocept’s premises. Biocept has a non-disclosure agreement with each of its employees and contractors regarding all information created or collected on Biocept premises. Relationships with technology partners do not in any way compromise the integrity or confidentiality of Site users’ personal information.

Biocept maintains the highest standards in securing and controlling all data housed within our Data Center. Patient Data and Physician Data are only accessible to authorized users. Ours is a highly secure system that meets or exceeds all of the standards and requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Firewalls, encryption, digital certificates, and authentication through user ID and passwords protect every element of our solution.

In order to operate a secure server, Biocept ensures that the server itself is first physically protected. All entry paths into the server are secured; this includes direct access to the hardware itself, as well as local and remote access through terminals or the Internet. Only authorized Biocept employees are permitted to access Patient Data and Physician Data. All Biocept employees must abide by our Privacy Policy, and those who violate our Privacy Policy are subject to disciplinary action up to and including termination.

To protect access to all sensitive information, the Biocept system is configured with leading encryption technology. The same level of security as online banking protects the Biocept system, using secured socket layering (SSL) with 128-bit encryption for all data transmissions. Access to data will only be permitted with proper presentation of a unique user name and password. It is the end user’s responsibility to protect the integrity and secrecy of these assigned identification codes.

Given the nature of the Internet, we cannot warrant or represent that Patient Data or Physician Data is fully protected against loss, misuse or alteration by third parties, such as determined hackers. Biocept utilizes state-of-the-art hardware and software firewalls to prevent unauthorized access to our data systems. When transmitting Patient Data or Physician Data to user browsers over the Internet, our encryption measures ensure that only the end-user would receive the data in a legible format. Interception of transmissions without appropriate authentication would result in unintelligible data.

Does Biocept abide by HIPAA Regulations?

Biocept will maintain the confidentiality of all Patient Information in accordance with applicable federal and state laws and regulations, including, but not limited to, HIPAA. Biocept recognizes our responsibilities to the patients, physicians and laboratories that utilize our services pursuant to HIPAA and commits to aid all parties in guaranteeing their full compliance with this federal statute and the regulations promulgated to implement it.

Should you have any questions regarding this policy or privacy policies, please write to us at