Submit insurance claims on patients’ behalf
Work with patients to submit insurance claim appeals depending upon the state and the carrier.
Provide supporting documents if a patient appeal is required
Keep patients informed throughout the process and only send a patient bill when it has been determined that the patient does have a portion to pay
Most health plans cover our testing and it may be determined that the patient may have a balance (co-pay, deductible, or co-insurance) based upon the individual benefit design of their policy. In addition, some health plans reimburse the patient directly for the laboratory services when the laboratory is an out-of-network provider. If a patient does receive a payment or has a co-pay or deductible owed, please forward the payment to:
Biocept, Inc., File 1689, 1801 W. Olympic Blvd., Pasadena, CA 91199-1689
If there are any questions, please call 888-332-7410.
Biocept Financial Assistance Program—is a program designed to aid those patients who have unique financial situations based upon income, expenses, or financial hardship. By completing the application process, it is possible to reduce, or eliminate the patient’s financial responsibility for our services. For physicians and clients, please contact your representative for assistance. For patients, please contact our billing department at 888-332-7410 or simply download the application form below.
A payment plan can be arranged through our billing department at 888-332-7410.
Billing FAQs & Information
Because the billing process for healthcare services can be complex, here are answers to common questions to help you understand the procedure.
If you have any questions or issues concerning coverage or medical billing with regards to your Biocept testing, please call the Biocept Customer Service Department toll free at 888-332-7410. They will resolve all relevant questions or issues in an efficient and timely manner.
Who pays for a liquid biopsy?
Biocept accepts most insurance and will bill on behalf of the patient. In addition, Biocept has a Financial Assistance Program (see Billing Policy), with payment plans available based on the patient’s financial situation. We are committed to excellence and are here to assist with any questions or concerns you may have.
Please call 888.332.7410 M-F from 8-5 PST to discuss individual claims and policies.