compassionate care
biocept billing policy

Our Pledge

Submit insurance claims on patients’ behalf

Work with patients to submit insurance claim appeals depending upon the state and the carrier.

Provide supporting documents if a patient appeal is required

Keep patients informed throughout the process and only send a patient bill when it has been determined that the patient does have a portion to pay

Most health plans cover our testing and it may be determined that the patient may have a balance (co-pay, deductible, or co-insurance) based upon the individual benefit design of their policy. In addition, some health plans reimburse the patient directly for the laboratory services when the laboratory is an out-of-network provider. If a patient does receive a payment or has a co-pay or deductible owed, please forward the payment to:

Biocept, Inc., File 1689, 1801 W. Olympic Blvd., Pasadena, CA 91199-1689

If there are any questions, please call 888-332-7410.

Our Commitment

Biocept Financial Assistance Program—is a program designed to aid those patients who have unique financial situations based upon income, expenses, or financial hardship. By completing the application process, it is possible to reduce, or eliminate the patient’s financial responsibility for our services. For physicians and clients, please contact your representative for assistance. For patients, please contact our billing department at 888-332-7410 or simply download the application form below.

A payment plan can be arranged through our billing department at 888-332-7410.

Billing FAQs & Information

Because the billing process for healthcare services can be complex, here are answers to common questions to help you understand the procedure.

An Explanation of Benefits (EOB) is a notification form that your insurance company sends to you after processing a claim. An EOB is not a bill. It is only an estimate of your financial responsibility. The only time you should pay Biocept is if you receive an invoice from us.

If you have any questions or issues concerning coverage or medical billing with regards to your Biocept testing, please call the Biocept Customer Service Department toll free at 888-332-7410. They will resolve all relevant questions or issues in an efficient and timely manner.

Get Started With Liquid Biopsy

Download our printable questionnaire to help you and your doctor decide whether a liquid biopsy is right for you.

Who pays for a liquid biopsy?

Biocept accepts most insurance and will bill on behalf of the patient. In addition, Biocept has a Financial Assistance Program (see Billing Policy), with payment plans available based on the patient’s financial situation. We are committed to excellence and are here to assist with any questions or concerns you may have.

Please call 888.332.7410 M-F from 8-5 PST to discuss individual claims and policies.