Billing Policy

Our Pledge


  • Submit insurance claims on patients’ behalf

  • Work with patients to submit appeals up to three levels depending upon the state and the carrier

  • Provide supporting documents if a patient appeal is required

  • Keep patients informed throughout the process and only send a patient bill when it has been determined that the patient does have a portion to pay

Most health plans cover our testing and it may be determined that the patient may have a balance (co-pay, deductible, or co-insurance) based upon the individual benefit design of their policy. In addition, some health plans reimburse the patient directly for the laboratory services when the laboratory is an out-of-network provider. If a patient does receive a payment or has a co-pay or deductible owed, please forward the payment to:

Biocept, Inc., File 1689, 1801 W. Olympic Blvd., Pasadena, CA 91199-1689

If there are any questions, please call 888-492-4723.

Our Commitment


  • Biocept Financial Assistance Program – is a program designed to aid those patients who have unique financial situations based upon income, expenses, or financial hardship. By completing the application process, it is possible to reduce, or eliminate the patient’s financial responsibility for our services. For physicians and clients, please contact your representative for assistance. For patients, please contact our billing department at 888-492-4723 or simply download the application form below.

  • A payment plan can be arranged through our billing department at 888-492-4723.

Download the Biocept Patient Financial Assistance Application

Billing FAQs & Information

Because the billing process for healthcare services can be complex, here are answers to common questions to help you understand the procedure.

Q: What is an EOB? Is it a bill?
A: An Explanation of Benefits (EOB) is a notification form that your insurance company sends to you after processing a claim. An EOB is not a bill. It is only an estimate of your financial responsibility. The only time you should pay Biocept is if you receive an invoice from us.

Q: Why does it take an extended time to receive a bill?
A: Insurance companies may take approximately 60 to 90 days to respond to Biocept’s claims. Many times, the insurer’s response to Biocept is that additional information is needed in order to process the claim. The billing cycle may repeat itself several times as we respond to the insurer’s inquiries. Biocept attempts to collect our claims from your insurance company without involving you in the process. As a result, by the time the insurer calculates your financial responsibility and you receive an invoice from Biocept, it may be several months after the date of service.

Q: Why did I receive a bill from a laboratory?
A: When a physician performs a surgical procedure, several healthcare providers participate. For example, a surgery center, anesthesiologist, radiologist, and pathology lab may all assist the surgeon. These independent providers bill your insurance company directly for these services. If you or your insurance company received a bill from Biocept, it is because we provided pathology lab services to your physician on your behalf.

Q: Why did I receive a bill from Biocept?
A: Your physician has selected Biocept to test your blood based on our unique tests for cancer biomarkers. Your bill from Biocept usually pertains to a deductible or copayment for the service.

Q: I have a secondary, or supplemental, insurance policy. How does that affect me?
A: Biocept utilizes standard reimbursement codes that are recognized by insurance carriers and Medicare. Patients will be responsible for any deductible or co-pay outlined by their insurance plan, however Biocept does not balance bill the patient for charges beyond the reasonable and customary fees granted by the insurance provider. You doctor or other provider will bill separately for services in addition to any charge from Biocept.


If you have any questions or issues concerning coverage or medical billing with regards to your Biocept testing, please call the Biocept Customer Service Department toll free at 888.332.7729. They will resolve all relevant questions or issues in an efficient and timely manner.